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Anti-OAFE – Galarneau and Associates

OAFE = Outstanding Award in the Field of Excellence Anti-OAFE = The Opposite We don't have a will. It's the kind of thing that I am notorious for procrastinating until tomorrow. But I finally took initiative, searched for a local lawyer that specializes in this kind of thing, and booked an appointment for 2pm on September 13th. I left work early to get home in time for the appointment, at my busiest time of year. We woke Wes up early to get to the appointment, and headed down the hill to Galarneau and Associates for our 2pm appointment. We arrive there and are greeted by the receptionist. "Fullertons for 2pm", I say. "Your appointment was for 1pm, sir," the receptionist says. "No, it wasn't. It was for 2pm," I say. "She's busy now, would you like to book another appointment?" "No thank you, not right now," I say. We start to leave, and the receptionist comes running out to say "Mr. Fullerton, you were right, it was 2pm!" Vindication? The receptionist explained that it was a misunderstanding and that the lawyer had squeezed in another client. We sat for 10 minutes in the waiting room, and finally at 2:15 asked if the lawyer would be able to see us soon, as we had a hard stop at 3pm. "I'm not sure what's holding her up, but she also has a 2:30pm appointment, so ..." So ... what did you call us back in for??!? Are you in the habit of wasting people's time? Because you've wasted ours today ... But all I said was "I don't think we'll be able to wait." "Would you like to reschedule?" "No." Pretty high up on the list of worst customer service experiences I've ever had. And we're no closer to having our will in place. Grr.
September 14, 2011 - 10:07 am

Alicia - That is a terrible experience.

I haven’t done mine either and it causes me anxiety to think about it…I try not to think about it often. If you find another lawyer and have a better experience, let me know.

September 21, 2011 - 2:42 pm

Ed Pundyk - That’s what you get for going to a small firm. C’mon, Shan worked for a national firm. She should know better. Bite the bullet, go downtown and go to McMIllan. Doris Corneau still works there and she’s still the best there is. She’s a bargain at any price.

PS: I don’t work there anymore, so I’m not trying to drum up business.

EAP

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